Good service can’t be beat.
It just can’t. I am all about good customer service! I like friendly cashiers and I like people who smile. I like stores that operate in the framework of wanting to serve the customer.
We live sort of in the middle of nowhere and I like that fact, but that also means we don’t live close to a Chick-Fil-A or a Starbucks or a Target.
There was a Chick-Fil-A built recently about an hour and a half from where we live. We visit the city occasionally, and a while back I was in the area of Chick-Fil-A. It wasn’t a hard decision to wheel into the drive-thru line. I don’t think the restaurant had been open very long and they were pretty busy inside and out. And it wasn’t even lunch time or dinner time. I pulled up to the speaker, ready to place my order. I don’t remember the exact greeting, but it was something along the lines of, “Welcome to Chick-Fil-A. May I take your order?” Spoken in a friendly, alert tone. Not mumbled. Not half awake. Not I-could-care-less. I happily told the drive-thru lady what I wanted to order. She took my order, gave me my total, and told me to pull forward. I thanked her and this was her reply. My pleasure.”
Seriously?! My pleasure! Did you hear that people? My pleasure! I am not used to getting this kind of reply when I’m at a drive-thru. I’m much more used to mumbled answers and I’m-just-filling-in-time attitudes. My pleasure! I love it!
I really shouldn’t be too hard on people who are employed in a job that brings them into contact with customers all day long. I really am not sure how I would react if this were my job. I try to remind myself that you never know what someone is dealing with in their life. We cannot know what it is like to be someone else, until we have lived in their shoes.
We have not been to Chick-Fil-A very many times, but we have always been impressed. Their staff seems cheerful, ready to serve, and just a notch above. I personally think that’s saying a lot!
Another funny experience that sticks in my mind took place at the McDonald’s drive-thru. We pulled up and were greeted with a “Welcome to McDonalds. May In help you?” in a very southern?! drawl. “Wow, he’s really got an accent,” was the thought that flitted through my mind. It didn’t sound at all native to our midwest area. We gave him our order and I commented to my husband as we drove forward to pay, that, “That was quite an accent.” When we reached the window, there were two young men, working. One of them gave us our total and I knew right away that it must be the other young man who had the accent. As we rounded up and handed over our cash, he said, “Did you like my accent? Just trying to provide a laugh.” It cracked me up! We laughed, and said we had commented about the accent. I appreciated the fact that someone was trying to have a good time at their job and pass the time with some harmless fun, instead of monotone greetings and robot-like motions. You can’t please everyone and I’m sure there are people out there that wouldn’t see the humor or appreciate anything about it. I think it is great! Our country would be a better place if we could all add a few more smiles to our days.
While I’m on the subject of good customer service, I have to give a shout-out to Lands’ End. I like their service and I like their stuff. Every time I have ever called and talked to an associate they are friendly, helpful, and easy to understand. Whenever I call, someone answers the phone. I don’t have to go through an automated greeting and “listen carefully because the menu has changed” or punch three and then two and then seven. If I want to return something to Lands’ End, I can return it at anytime at a Sears store. I can return it in two days or six months. I like Lands’ End and I will admit that I think I shop there more often because they offer great customer service!
I think Kohl’s also offers returns at anytime. This is a policy I really appreciate. Probably in part, because I do live in the middle of nowhere and I can’t just whip by to make a return on my way to the grocery store.
Do you have a story for me about good service?!